ResDiary vs OpenTable

ResDiary users are provided with a free, built-in, email marketing solution, allowing you to easily manage your customer database, and SMSes and track results. This will optimise your restaurant's yield and reduce the need for external marketing support. The integration of ResDiary also provides you with access to Dish Cult, ResDiary's diner-facing booking platform for remarkable restaurant recommendations. 

Furthermore, ResDiary's marketing tool provides you with access to over 30 detailed reports, whether it be booking, marketing or revenue reports.

With ResDiary, you don't need to pay any booking commission from their apps or sites, allowing you to save on booking expenses. By integrating ResDiary with your restaurant's Facebook and Instagram pages, you are able to connect it to your Dish Cult listing, ResDiary's exclusive diner-facing platform, in order to simplify booking processes for both your restaurant as well as your customers.

OpenTable charges between $1.50 OpenTable offers three different plans with various additional charges. The Basic plan includes a $1.50 charge for network cover and a $0.25 charge for booking widget cover. Customers who opt for a flat rate can pay $49 USD per month and a 2% service fee on takeout and experience reservations. The Core plan includes a $1 charge for network cover and a 2% service fee on takeout and experience reservations. The Pro plan includes the same charges as the Core plan.

With ResDiary's W8List, you are able to identify customers that are waiting for a table at your restaurant, filter the waiting list according to table size and alert customers when the table is ready. This feature guarantees that your restaurant's tables will never be double-booked, seating guests in a timely manner to enhance overall customer service as well as ensuring that no walk-in customers miss out on the opportunity to be seated. This alleviates the issue of guessing and quoting inaccurate wait times.

ResDiary's event management feature provides users with one central system that handles all events, enquiries, bookings and pre-orders. This allows you to take, track and manage large-party bookings online, as well as forecasting expected spend, send automated confirmation emails and monitor enquiry status and filter different events, whether it be private or corporate, with ease.

OpenTable allows restaurants to easily manage their waitlist efficiently whilst providing guests with a positive experience as it eliminates the need for guests to have to physically wait in line for an extended period of time. Through the Online Waitlist feature, restaurants are able to provide real-time updates to guests on their estimated wait time, notifying them when their reserved table is ready.

ResDiary has over 60+ tech integrations, working with technologies and businesses not only to help you drive meaningful guest experiences but also to help run your venue more efficiently. Some key integrations include Stripe, Google, Oracle Hospitality, Bepoz and more.

OpenTable offers integrations with a wide range of systems and platforms to help restaurants and hospitality businesses in improving overall customer experience and streamline operations. See below for a comprehensive comparison of integrations.

View a full list of ResDiary's integrations here.

ResDiary offers users a no-commission model, allowing restaurants and hospitality venues to take unlimited online bookings without paying any commission fees. See below for the comparison of pricing plan between ResDiary and OpenTable.