ResDiary vs OpenTable
Looking for an alternative Restaurant Reservation System to OpenTable?
Which Restaurant Reservation System is right for you?
Choosing an online reservation system can be quite overwhelming. We've broken down the key differences between the most important features and functionalities for you.
Learn more about how moving to ResDiary from OpenTable can benefit your venue
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ResDiary vs. OpenTable: Head-to-Head Comparison
Top Features | ResDiary | OpenTable |
Online Reservations | ||
Diner Discovery App | ||
No Fees/ Commission | ||
Free booking with reserve with Meta and Google | ||
Automated Phone Booking | ||
Table Management | ||
Custom Rules | ||
Waitlist Management | ||
Deposits & Booking Reminders | ||
Branded Widget and Messaging | ||
Reporting and Analysis | ||
EPOS Integration |
Compare ResDiary
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Choosing an online reservation system can be pretty overwhelming. To help you in your research, we've broken down the most important features and functionalities and the key differences between ResDiary and alternative providers, like OpenTable, SevenRooms, and The Fork.
ResDiary's Key Features
0% Commission
No commission for bookings from your website, social media, Google, and Dish Cult.
Reduce no-shows
Maximise reservations and reduce no shows at peak times
Over 60+ Integrations
ResDiary integrates with a range of tools to help grow your business
ResDiary Overview
Founded in 2004 and trusted by over 9,000+ venues worldwide, ResDiary is an innovative and reliable restaurant reservation and table management platform that supports restaurants, bars, cafes, bistros, hotels, pubs and clubs in meeting and exceeding the expectations of their guests.
Built for professionals within the hospitality industry that are looking to move beyond traditional booking and management systems, ResDiary takes booking and table management one step further to provide guests with a modern and positive experience.
ResDiary offers a wide range of features, including table management and optimisation, waitlist management, marketing and customisable booking tools, all of which will be covered later in more depth.
OpenTable Overview
Founded in 1998, OpenTable is committed to empowering customers' experience at their restaurant table. Taking pride in bringing restaurants and people together in the moments that matter most, they are a leading online restaurant platform that allows customers to book tables at their preferred restaurants through the internet or via their mobile app.
OpenTable's features include table management, reservations, guest management, marketing tools and payment processing, all of which will be covered later in more depth.
What is important to restaurant
management teams?
The right platform can help you manage your restaurant tables, attract more customers, and increase your profits. Let's explore the difference between ResDiary and OpenTable.
Marketing Tools
ResDiary users are provided with a free, built-in, email marketing solution, allowing you to easily manage your customer database, and SMSes and track results. This will optimise your restaurant's yield and reduce the need for external marketing support. The integration of ResDiary also provides you with access to Dish Cult, ResDiary's diner-facing booking platform for remarkable restaurant recommendations.
Furthermore, ResDiary's marketing tool provides you with access to over 30 detailed reports, whether it be booking, marketing or revenue reports.
0% Commission On Booking
With ResDiary, you don't need to pay any booking commission from their apps or sites, allowing you to save on booking expenses. By integrating ResDiary with your restaurant's Facebook and Instagram pages, you are able to connect it to your Dish Cult listing, ResDiary's exclusive diner-facing platform, in order to simplify booking processes for both your restaurant as well as your customers.
OpenTable charges between $1.50 OpenTable offers three different plans with various additional charges. The Basic plan includes a $1.50 charge for network cover and a $0.25 charge for booking widget cover. Customers who opt for a flat rate can pay $49 USD per month and a 2% service fee on takeout and experience reservations. The Core plan includes a $1 charge for network cover and a 2% service fee on takeout and experience reservations. The Pro plan includes the same charges as the Core plan.
Online Waitlist and Event Management
With ResDiary's W8List, you are able to identify customers that are waiting for a table at your restaurant, filter the waiting list according to table size and alert customers when the table is ready. This feature guarantees that your restaurant's tables will never be double-booked, seating guests in a timely manner to enhance overall customer service as well as ensuring that no walk-in customers miss out on the opportunity to be seated. This alleviates the issue of guessing and quoting inaccurate wait times.
ResDiary's event management feature provides users with one central system that handles all events, enquiries, bookings and pre-orders. This allows you to take, track and manage large-party bookings online, as well as forecasting expected spend, send automated confirmation emails and monitor enquiry status and filter different events, whether it be private or corporate, with ease.
OpenTable allows restaurants to easily manage their waitlist efficiently whilst providing guests with a positive experience as it eliminates the need for guests to have to physically wait in line for an extended period of time. Through the Online Waitlist feature, restaurants are able to provide real-time updates to guests on their estimated wait time, notifying them when their reserved table is ready.
Integration
ResDiary has over 60+ tech integrations, working with technologies and businesses not only to help you drive meaningful guest experiences but also to help run your venue more efficiently. Some key integrations include Stripe, Google, Oracle Hospitality, Bepoz and more.
OpenTable offers integrations with a wide range of systems and platforms to help restaurants and hospitality businesses in improving overall customer experience and streamline operations. See below for a comprehensive comparison of integrations.
Integrations |
ResDiary |
OpenTable |
Booking |
Yes |
|
Point of Sale |
||
Marketing |
Built-in CRM System with no additional charges |
|
Loyalty |
Built-in Loyalty System with no additional charges |
Yes |
Payments |
View a full list of ResDiary's integrations here.
Pricing
ResDiary offers users a no-commission model, allowing restaurants and hospitality venues to take unlimited online bookings without paying any commission fees. See below for the comparison of pricing plan between ResDiary and OpenTable.
Pricing Plans |
ResDiary |
OpenTable |
Core Plan (ResDiary Core / OpenTable Basic) |
$98 per month <150 reservations |
$39 per month and |
Growth Plan (ResDiary Express / OpenTable Core) |
$152 per month (151 to 500 reservations) |
$249 per month and -Takeout and experiences: 2% fee |
Pro Plan (ResDiary Pro/ OpenTable Pro) |
$207 per month (>500 reservations) |
$449 per month and |
Multi-site |
Designed for group venues (Get a quote) |
Disclaimer: Please note that all information provided is accurate at the time of publishing. We do not hold any responsibility for any changes that may occur. It is recommended to verify the information before taking making your decision.
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