This Cookie Policy describes how ResDiary uses cookies and similar technologies to provide, improve, promote and protect the Services.
Cookies
Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services.
- Our Services may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our services and to provide and improve our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- By using our services, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. For more details, please refer to section 6 below.
- All Cookies used by and on our services are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie consent prompt with a button to agree your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies, however certain features of Our Services may not function fully or as intended.
- Certain features of our services depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". These Cookies are shown below in section 12.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below in section 12.10, but please be aware that our services may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose | Strictly Necessary |
| ASP.NET_SessionId | A cookie which is used to identify the user's session on the server. This allows persistence of information specific to the user for performance improvement. | Yes |
| .RD.Login.SharedCookieC1 | A cookie to identify if the user is authenticated (that is, has their identity been verified). Part 1 of authentication token, split due to size limitations. | Yes |
| .RD.Login.SharedCookieC2 | A cookie to identify if the user is authenticated (that is, has their identity been verified). Part 2 of authentication token. | Yes |
| .RD.Login.SharedCookieC3 | A cookie to identify if the user is authenticated (that is, has their identity been verified). Part 3 of authentication token. | Yes |
| m | A token set by Stripe (payment provider) to facilitate the payment of online orders and the secure capture of card details. Required for secure payments. | Yes |
| __stripe_mid | A token set by Stripe (payment provider) to facilitate the payment of online orders and the secure capture of card details. Stripe merchant identification. | Yes |
| __stripe_sid | A token set by Stripe (payment provider) to facilitate the payment of online orders and the secure capture of card details. Payment session management. | Yes |
| __cf_bm | Cloudflare bot management cookie used for DDoS protection and security. Essential for protecting the website from malicious traffic. | Yes |
| _cfuvid | Cloudflare unique visitor ID used for security and rate limiting purposes. | Yes |
and the following third-party Cookies may be placed on your computer or device:
| Name of Cookie | Provider | Purpose |
| i18next |
ResDiary | Language preference cookie used to store the user's preferred language setting (e.g., en-GB). |
| __hs_cookie_cat_pref | HubSpot | HubSpot cookie preferences used for consent management. |
| intercom-device-id-nkvt3rnt |
Intercom | Intercom chat device identification used to provide customer support chat functionality. |
| intercom-session-nkvt3rnt |
Intercom | Intercom chat session management used to maintain chat conversations. |
| rack.session | Inline Manual | Inline help system session cookie used to provide in-app guidance and documentation. |
| _ga | These cookies allow us to count the page visits and traffic sources, so we can measure and improve the performance of our site, using a service provided by Google Analytics. See Google's privacy policy for further information. | |
| _ga_Q65YZ06LB2 | Google Analytics property-specific cookie used to persist session state and distinguish users. | |
| _ga_WY1SHCXY6V | Google Analytics property-specific cookie used to persist session state and distinguish users. | |
| _gid | Google Analytics session identifier used to distinguish users during a browsing session. | |
| ANONCHK | Microsoft Clarity | Anonymous user check used by Microsoft Clarity for heatmaps and session recording analytics. |
| CLID | Microsoft Clarity | Clarity user identification used to identify unique visitors for analytics purposes. |
| MUID | Microsoft | Microsoft User ID used for analytics and advertising across Microsoft services. |
| SM | Microsoft Clarity | Session management cookie used by Microsoft Clarity for session tracking. |
| _clck | Microsoft Clarity | Clarity click tracking cookie used to record user click patterns and behaviour. |
| _clsk | Microsoft Clarity | Clarity session tracking cookie used to connect multiple page views into a single session. |
| AMP_4340ecf01f | Amplitude | Amplitude user/session tracking cookie used to understand product usage and improve user experience. |
| hubspotutk |
HubSpot | HubSpot user token used to track visitors and their interactions with the website. |
| __hssc | HubSpot | HubSpot session count cookie used to track the number of sessions a visitor has had. |
| __hssrc |
HubSpot | HubSpot session restart cookie used to determine if a visitor has restarted their browser. |
| __hstc |
HubSpot | HubSpot tracking code cookie used to track visitors and their interactions over time. |
| _hjSession_3395089 |
Hotjar | Hotjar session data cookie used to record user behaviour for analytics and feedback purposes. |
| _hjSession_3814191 |
Hotjar | Hotjar session data cookie used to record user behaviour for analytics and feedback purposes. |
| _hjSessionUser_3395089 | Hotjar |
Hotjar user identification cookie used to identify returning visitors across sessions. |
| _hjSessionUser_3814191 |
Hotjar |
Hotjar user identification cookie used to identify returning visitors across sessions. |
| ajs_anonymous_id | Segment | Segment.io anonymous tracking cookie used to identify visitors without requiring personal information. |
| wc_client |
ResDiary | Current session client data cookie used for session-specific tracking. |
| wc_visitor | ResDiary | Visitor identification cookie used to recognise returning visitors to our site. |
| NPS_9acab375_last_seen | ResDiary | Net Promoter Score survey tracking cookie used to manage when surveys are shown to users. |
| NPS_9acab375_throttle |
ResDiary | NPS survey rate limiting cookie used to prevent surveys from being shown too frequently. |
| MR | Microsoft | Microsoft advertising preferences cookie used for advertising targeting and measurement. |
| SRM_B | Microsoft | Bing search result management cookie used to improve search and advertising relevance. |
| _uetsid |
Microsoft | Microsoft Ads session ID used to track user interactions with advertisements. |
| _uetvid | Microsoft | Microsoft Ads visitor ID used for advertising attribution and measurement. |
| _gcl_au | Google Ads conversion linker cookie used to track advertising conversions and measure campaign effectiveness. | |
| _fbp | Facebook Pixel browser ID cookie. This cookie is set by the main marketing site but is passively inherited due to shared domain scope (.resdiary.com). |
6. We use analytics services provided by Segment, Google Analytics, Microsoft Clarity, Amplitude, HubSpot, and Hotjar. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how our services are used. This, in turn, enables Us to improve Our Services and the products and services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our services, it does enable us to continually improve our services, making it a better and more useful experience for you.
7. The analytics services used by our services use Cookies to gather the required information.
8. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
9. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our services more quickly and efficiently including, but not limited to, login and personalisation settings.
10. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.