FEATURES

Create loyal diners and grow sustainably

Restaurant booking systems, like ResDiary, can capture so much vital data about your customers. Use it to tailor your experience and grow your business.
Photo of restaurant managers using laptop

Turn your visitors into lifelong customers

  • Analyse data Analyse data

    Analyse data

  • Communicate Communicate

    Communicate

  • Promotions & Events Promotions & Events

    Promotions & Events

  • Data Safety Data Safety

    Data Safety

Spot the patterns to plan your strategy

Deep dive into your booking data

ResDiary can offer a wealth of knowledge about your customers - especially when integrated with other systems, like CRM systems. Use our comprehensive analytics suite to assess booking trends and other patterns to create a more personalised experience and promotions. 

  • Built-in analytics for bookings
  • Integrate with EPoS for greater visibility
  • Pair ResDiary with a CRM system for a deeper customer profile

 

Build relationships with your diners

ResDiary allows you to create and send highly targeted marketing campaigns to your customers via emails and SMS text messages.

This could be to everyone in your database or specific segments depending on their preferences and demographics. You won't just be able to tailor how you communicate with customers, you could also greatly personalise their experience.

  • Create and send emails
  • Personalise your experience
  • Add the option to send SMS text messages 

Bring back diners with unmissable offers 

Every hospitality business relies on regulars and there’s nothing like a special offer to show them how important they are.

With ResDiary, you can create promotions and special events, and share them straight from your booking system in the form of highly targeted marketing campaigns.

  • Create promotions and offers
  • Manage events
  • Sell vouchers
  • Promote your offers in the booking widget

You're in charge of your data

ResDiary’s tools enable you to be in control of your data handling and fully compliant with requirements for GDPR.

ResDiary captures vital data when a reservation is made, and every new table booking is a chance to grow your customer base.

But while our system gathers and stores data safely, you own all the data in your diary. So you’re in full control of who you wish to communicate with and how often.

Drive up retention and revenue

Use your diner data to harness your experience and encourage your customers to come back again and again.

ResDiary's in-built marketing tools, plus partnerships with CRM systems, means you'll have everything you need to create long-lasting and valuable relationships.

Let ResDiary help your business grow!

How easy is it to upsell and add value with ResDiary?

The answer is very easy! Once you’ve delved deep into the data you can set up a special set-menu or offer directly within the system and share it with your chosen audiences. You can even incorporate any upsells or events into the booking journey by adding them directly to your booking widget. 

 
See out how you can create special offers, events, vouchers, and targeted campaigns! 

 

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Restaurant owner and chef

A restaurant booking system that grows with you

ResDiary is designed to help your business grow, by boosting your table bookings and your profitability. So, it makes sense for us to scale our service as without holding you back. That's why our pricing structure is simple and bookings are always commission-free! 

Beyond that, we're partnered with more than 60 software providers of essential hospitality systems to make it easy to seamlessly fit together the building blocks of your success, now and in the future.

 
It all starts with a quick chat to find out how we can help you now!

 

Systems working together to help you scale

ResDiary is partnered with more than 60 hospitality systems to share vital data and streamline your operations
Acteol CRM makes marketing easy for hospitality businesses with smart segmentation, targeted messaging and automated cross-channel campaigns that bring more guests back to your venue more often.
LEARN MORE
Provide a seamless WI-FI login experience for your customers, that can capture more data with less effort, to simultaneously grow your loyalty database and provide a targeted advertising platform.
LEARN MORE

Planning special occasions and offers months in advance  

Find out how the DRG is using ResDiary to gain full visibility and make data-led decisions on its promotions.

They've also managed to get ahead of the game in planning and preparing for them - sometimes up to a year ahead! 

 

Cafe Andaluz - The DRG
ResDiary Global Service Overview Sneak Peak
 

Download the full ResDiary overview

Learn why 10,000+ venues around the world choose ResDiary.
Find out how ResDiary, the smart and simple online booking system, can help your hospitality business grow.

Useful resources to support your business

Got a question about ResDiary?

Read through the frequently asked questions below or get in touch.

What is ResDiary?

ResDiary is a hospitality venue reservation and table management software system. Built for hospitality operators by hospitality experts, ResDiary powers over 9000+ hospitality venues across the globe.

We’re built for growing hospitality businesses, so if you are a fine dining restaurant, a bar or cafe, a club or hotel, ResDiary has the tools you need to streamline your venue’s operations. 

Whether you are looking to accept online bookings, become more profitable with turning tables, managing events effortlessly, running promotional campaigns, automate your phone booking, offer vouchers or accept payments online, ResDiary can take care of it all. 

ResDiary offers commission-free bookings. That right! Regardless of where the booking is made, via your website, social media channels, Reserve with Google, or Dish Cult, you won’t pay a commission-fee.

What integrations does ResDiary offer?

ResDiary partners with hundreds of global technologies businesses to help your venue run more efficiently.

If you are looking to integrate your POS, marketing communications, PMS or with complimentary booking partners, we can support your venue's needs.

Check out our existing integrations here.

Looking for something a bit more bespoke?

What is Dish Cult?

Dish Cult is a diner discovery and booking platform, powered by ResDiary. By joining ResDiary every venue will receive their complimentary Dish Cult listing to increase your venues exposure. Showcase the best your venue has to offer by adding text, images, menus, link to your website and social media, and sell gift vouchers directly from your page on Dish Cult.

Reservations made via your Dish Cult listing are automatically synced with ResDiary – you can view all bookings and cancellations in your diary in-real time.

With local editorial teams, Dish Cult is constantly looking for new restaurants, menu items and experiences to share with our diners, so they are plenty of opportunities to be featured in our content.

What is the difference between ResDiary’s plans?

ResDiary offers a range of plans to suit the needs of every venue. ResDiary Express, Pro, Connect and Ultimate offer the same core features as the full ResDiary, with the only difference being the number of bookings per plan.

ResDiary Lite has been designed to support key features required to support your reservation requirements, whereas the full ResDiary does offer greater flexibility to your venue/s needs. The full ResDiary offers:

  • Ability to set up promotions
  • Allows you to take payments
  • Integrates with Pre-orders, SMS, and Events
  • Yield management control (number of bookings/covers per time interval).

 

How is ResDiary different from other reservation and table management systems?

Built for hospitality operators by hospitality experts, ResDiary puts you in control of your venue with a forward-thinking enabler that helps your venue unlock its full potential to be in full swing, while cultivating great customer connections.

ResDiary does not charge a commission on your booking, regardless of where the booking is made - your website, social media channels, Reserve with Google, or via Dish Cult, you won’t pay a commission-fee on any of your bookings.

Who owns my customer's data?

The short answer is it’s you, the venue who is the controller of the data. 

ResDiary is the processor who will carry out processing under instructions of the controller for the purpose of sharing with the venue and analysis. At times, ResDiary may anonymise data to explore booking trends and user behaviour in order to inform product enhancements and communications. This allows us to stay on top of our ever-changing industry and provide you with a solution to fit your venue’s growing needs.

We do recommend you read our Clause 14 in our Terms of Service for further details.

Does ResDiary offer customer support?

Absolutely we do!  Our customers receive dedicated local support from dedicated hospitality tech professionals who are  on hand to support your venues needs.

To connect with your local support team check out our Customer Hub

Is ResDiary available around the world?

Yes, ResDiary operates across 60 countries around the world. With regional teams located in the UK, Australia, New Zealand, Singapore, Indonesia and North America.

See it in action

See how ResDiary brings it all together and how we can help you in managing your busy venue. Let’s do this.

Book a demo