Tanoshi Group sees 35% more peak covers, doubled their event bookings, and a 30% reduction in group no-shows.
The three award-winning New Zealand venues in the Tanoshi Restaurant Group have achieved significant and measurable booking improvements since implementing ResDiary, according to the group’s founder and managing director, Matty Yates.
Matty said that compared to two other booking systems the group has used previously, ResDiary has enabled them to streamline their table management, maximise yield, reduce no-shows and increase large event bookings.
35% increase in peak covers
“We love the table management. The way we can customise the booking system to suit our specific business needs,” he added.
“The major thing for us is the layout and format is hugely advantageous over other booking systems. The ability to have clear and quick visibility over which seats are available and when is crucial to make the most out of each dining session. It is also so easy for staff to make, edit and update bookings across multiple sites.”
ResDiary has enabled them to streamline their table management, maximise yield, reduce no-shows and increase large event bookings.
“The ultimate result is that we have been able to maximise covers during peak dining times,” Matty said, describing a 35 per cent increase in covers per dining session compared to their previous booking systems.
“With the switch over from our previous booking system… It was easy. It seemed a little daunting at first, but the team were completely fine with it after using it for a day or two. It’s kind of like an iPhone update in that way – I noticed all of our staff getting used to it and very comfortable with it, very quickly.”
Matty (left) chats through Tanoshi's latest menu updates with Exec Chefs, Koji Kiminami (middle) and Hiro Kazaki (right).
Doubling of event enquiries
Matty said that the use of ResDiary’s Event Manager feature has enabled his business to double the amount of event enquiries they receive.
“It has been a game-changer with our event bookings. In our normal day-to-day business we have to max out our table sizing’s at eight pax, but we know the value of large groups and events to pack out the restaurants and maximise revenue.”
ResDiary’s Event Manager feature has enabled Tanoshi to double the amount of event enquiries they receive.
“Resdiary’s Event Manager is a great way to capture those bookings, while it also smooths out the whole process for the kitchen, and clearly sets menu expectations for the diners.”
Resdiary Event Manager has been a "game-changer" for Tanoshi's event bookings.
30% reduction in group no-shows
To minimise the risk of no-shows - and the impact they have on revenue - Matty said that for group bookings of six people or more, he has opted to use ResDiary’s Deposits feature.
Requiring credit card details to make a booking, the deposit’s feature is a proven way to reduce no-shows, and for Tanoshi venues it has done exactly that, with Matty citing a reduction in no-shows of over 30 per cent.
Taking credit card deposits is proven to reduce no-shows
POS, Vouchers, Reports and further value
Other features Matty cites as benefiting the Tanoshi Group include ResDiary’s integration with IdealPos, Vouchers, and the insights offered in Reports.
“Having the IdealPos integration has been very useful especially being able to integrate the table seating,” he said, adding that additional POS data helps them further track regulars.
“The Reports offer super valuable insight, we use them a lot.”
“And the vouchers. They are very easy to create, sell, and track. You can use them in any of our venues and it is all integrated so that is fantastic”.
Tanoshi's Spicy Kiwami Ramen looks seriously good.
ResDiary supporting Tanoshi’s growth plans
With the renowned Tanoshi venues of Cow Lane, Searle Lane and Five Mile all booming, Matty and his team are opening a fourth Tanoshi venue in Christchurch soon, and will be working with ResDiary’s customer support to roll out ResDiary there too.
“The customer support team connects with my guys and makes it a simple and straightforward process,” he said.