Free Webinar
Hospitality Operations in a Tech World Webinar
Hear from industry experts what you could be doing to operate more efficiently at your venue
14 September, 2022
10am (AEST – Sydney, Melbourne) // 12pm (NZST – Auckland)
Registration is required. Please book your spot before 13 September, 5pm. A video recording will be sent after the webinar
Want to run more efficiently?
Work smarter rather than harder with some insights from this webinar. The event will include discussion on best practice in hospitality operations, and what role people and software has to play in making things run smoothly.
What we'll cover in this webinar
After attending this webinar you’ll be able to:
- Interpret reports to understand where improvements can be made
- Gain insights on creative ways operators use to save money and roster effectively
- Keep core values and people management top of mind when running a venue
- Learn when to drive promotions to fill quiet sitting times
- Leverage technology to maximise your operations
Our speakers
Benedikt Bouillon
General Manager
Stonyridge Vineyard
Benedikt Bouillon is the General Manager at Stonyridge Vineyard, a premium red wine producer on Waiheke Island, near Auckland. He has a background in hotels, having previously managed the ultra-luxury Lodges of Kauri Cliffs in the Bay of Islands and Matakauri Lodge in Queenstown. Prior to his time in New Zealand, he worked in internationally renowned hotel groups of Mandarin Oriental, Design Hotels, Luxury Collection and Leading Hotels of the World. Choosing a change of career came easy when he was offered to take over New Zealand’s most icon vineyard. In this diverse role he draws from his experience and finds creative ways to tackle the modern challenges of hospitality.
Pamela Lester
Director of Talent & Culture
Sofitel Brisbane Central
Joining the team at Sofitel Brisbane Central as Director of Talent & Culture in July last year, Pamela possesses a wealth of knowledge and experience in effective hiring processes and managing teams in sizeable organisations.
Beginning her human resources career in the public sector, Pamela’s discernible passion for hotels led her to hold managerial positions across a number of properties, becoming a trusted advisor and a valued and respected leader in the teams she joined.
Stefan Overzier
Head of Customer Success & Support, ResDiary
There is no one more passionate about customer service and the hospitality industry than Stefan. His experience spans from managing a youth hostel for 12 years, to starting his own cafe/bar/restaurant in Daylesford called Breakfast & Beer, then into supervising a fine dining restaurant. His success, learnings, and love for taking care of customers took him to work for Dimmi for 9 years where he could help guide restaurants on how to take care of their own customers. Currently he is Head of Customer Success & Support for ResDiary, and continues to help venues across Australia & New Zealand grow through the use of the table management system.