If you run a hotel or venue with accommodation and a restaurant, you’ll know that toggling between a property management system (PMS) and restaurant booking system or table management system (TMS) can be a bit of a nightmare. There is a way though, for these systems to talk to each other, which can make your life a whole lot easier, your business a whole lot better and your guests a whole lot happier.
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The benefits of integrating a TMS like ResDiary with your PMS include:
A Better Guest Experience
When you integrate your restaurant table management system with a property management system, you improve your guests’ experience in many ways. Not only can they make a restaurant reservation at the same time as booking a room, but you can provide them with a more personalised experience based on their preferences and history.
Increased Operational Efficiency
Having a TMS connected to a PMS allows you to create operational efficiencies. For example, you can sync availability between the two systems, ensuring that you never overbook your restaurant or hotel. You can also streamline the check-in process by verifying a guest's restaurant reservation at the same time as their room reservation, reducing the need for manual checks and reducing the risk of errors.
Better Data Management
Connecting a TMS to a PMS means you can easily access data on guest preferences, history, and spending habits, allowing you to tailor your services to each individual guest. You can also gain insights into your restaurant and hotel's performance, helping you make data-driven decisions that will improve your business.
Improved Revenue Management
Integrating a TMS into your PMS can also help you improve your revenue management. By tracking your restaurant's availability and demand in real-time, you can optimise seating arrangements and pricing, ensuring that you are always maximising revenue. You can also use data on guest spending habits to offer personalised promotions and deals, increasing the likelihood that they will return to your restaurant or hotel.
ResDiary offers different levels of integration with a number of leading property management systems including Elina, Guestline, Hop, ResortSuite and Rezcontrol. To find out how ResDiary can improve your business, book a demo now.