ResDiary Evo: The AI Booking System Driving Revenue and Loyalty

The moment you’ve all been waiting for has finally arrived: ResDiary Evo is here.  

We’re always excited about developing our solutions and offering the best-in-class software to support your needs as hospitality operators. So, ResDiary has had an upgrade to become the AI booking system that takes your reservation management to the next level.  

In this blog, we’ll cover what ResDiary Evo is, why you might need an AI booking system, how it can support your customer booking journeys, and which hospitality businesses can benefit from it. 

What is ResDiary Evo?

Introducing ResDiary Evo: the next evolution of booking management.  

ResDiary, as you once knew it, has had an upgrade, and in its place is ResDiary Evo: an enhanced AI booking system specifically for hospitality operators. The goal? To help you optimise your business, drive revenue growth and maximise brand loyalty by making smarter decisions, faster.  

Whether you run a single venue or a multi-site group, ResDiary Evo works behind the scenes to: 

• Automatically tag VIP customers and frequent diners so you can easily reward their loyalty and trigger personalised offers 

• Predict and mitigate no-show risks by using smart deposit prompts and scheduling adjustments that protect your margins 

• Summarise guest reviews and feedback to easily spot trends, prioritising urgent feedback to improve reputation management 

• Answer operational questions in plain English via Copilot, so your team feel empowered with real-time insights during service 

It’s not magic. It’s Evo. 

See ResDiary Evo in action and book a demo today!

Why do you need an AI booking system?

AI has integrated its way into our daily lives, with a YouGov survey citing that 10% of Britons use AI for personal or leisure reasons every day, and 26% use it at least weekly. 

Within the hospitality industry, AI usage is also on the rise.  

Access Hospitality’s AI in Hospitality Report highlights that 32% of businesses expect AI to improve customer experiences, while 7 in 10 consumers believe AI could improve their hospitality experience. Interestingly, 47% of consumers are comfortable with AI tailoring their experience and 57% already feel technology has significantly improved their experience. 

Here’s a glance at what guests and operators like and dislike most about the impacts of AI-driven hospitality technology: 

Discover more by downloading the full report here. 

According to The Lumina Restaurant Report 2024, 60% of restaurants use AI for personalised guest experiences, and 45% have already implemented AI-driven inventory management to help reduce waste and costs. Ayden’s 2025 Hospitality and Travel Report states that “51% of UK hospitality businesses say that AI search tools will reshape the industry in 2025 and beyond.” 

So, it makes sense to start incorporating AI tools into your business, too.  

An AI booking system isn’t just reservation management; it’s an AI assistant that helps recognise your VIP guests to personalise experiences, reveals no-show data to prevent revenue loss, and automates those manual tasks that take up your precious time. 

How does an AI booking system support customer journeys?

From that first click on your booking widget to the final confirmation, an AI booking system like ResDiary Evo works behind the scenes to turn every reservation into a more personalised, profitable guest experience.

Before the visit: Smart reservation intelligence 

• During the booking process, ResDiary Evo recognises returning guests and can offer tailored promotions that you have programmed for loyal visitors
  
  
• Smart table allocation means that guests can select their seating preferences, and the ideal table is automatically suggested within your reservation diary
  
  
• Proactive no-show risk assessment at time of booking dictates whether to request a deposit or pre-payment, to protect your business from risky bookings
  
  
• Copilot helps to plan optimal service preparation dependent on the booking details 

During the visit: Real-time service excellence

• During the visit, live guest profile enrichment happens during service, so you can get insights from ResDiary Evo to help provide a better customer experience 

• Service issue alerts are sent across multiple venues if issues arise, so that they can be addressed speedily and high-quality service maintained 
  
  
• Booking adjustments and walk-in management can be made in real time with smart table management recommendations via mobile app access 
  
  

Post-visit: Intelligent follow-up and growth

• Post-visit, ResDiary Evo can enrich CRM data from customer booking and EPoS information, improving targeted marketing 

• Booking pattern analysis also allows for future personalisation 

• When customers leave reviews, your AI assistant generates review summaries and sentiment analysis to quickly craft feedback for you and suggest relevant responses 
  
  

How does ResDiary Evo solve real operator problems?

The challenge: Revenue bleed from no-shows

No-shows aren’t just frustrating, they’re costly. Every empty table is lost revenue, and according to our 2025 Beyond the Booking report, no-shows affect 59% of venues and cost an average of £3,813 per year. 
 
ResDiary Evo’s solution:  
 
With AI-powered no-show risk prediction, ResDiary Evo helps you spot patterns before they cause a financial impact. Smart scheduling and deposit prompts reduce cancellations, helping you protect revenue and maximise table turnover. 

Impact:

• For venues: Fewer empty tables, better planning, and more consistent revenue.
• For diners: Smoother service and improved availability during peak times.
  
  

The challenge: Time constraints

Operators are often buried in admin and spinning far too many plates, which means that some tasks inevitably fall to the bottom of the pile. Notably, managing guest feedback and reviews.  

ResDiary Evo’s solution:  
 
ResDiary Evo automatically summarises reviews and suggests responses, so you can manage your reputation without sacrificing service time.

Impact:

• For venues: Save hours weekly and respond to feedback faster. 
  
• For diners: Feel heard and valued, with quicker, more thoughtful responses. 
  
  

The challenge: Missed personalisation opportunities

Recognising and rewarding repeat guests manually is time-consuming and often inconsistent, so loyalty goes unnoticed.

ResDiary Evo’s solution:  
 
ResDiary Evo instantly tags VIPs and frequent diners, enabling personalised service and targeted marketing that builds loyalty.

Impact:

• For venues: Deliver tailored experiences that drive repeat visits. 
  
• For diners: Enjoy recognition, perks, and a more personalised experience.
  
  

The challenge: Data overload 

Operators don’t need more dashboards, they need answers. Data insights are all well and good, but sometimes you can’t see the wood for the trees.

ResDiary Evo’s solution:  
 
With the AI assistant, you can ask questions like “What’s my busiest service tomorrow?” and get instant, actionable insights in plain English.

Impact:

• For venues: Make smarter decisions, faster - without digging through reports. 
  
• For diners: Benefit from better-prepared teams and smoother service. 

Who is ResDiary Evo for?

Whatever the size of your business - whether you're a time-starved single venue owner or managing a large group - our AI booking system scales and adapts to your needs. 
 

Independent Venue Owners 

Running a restaurant solo means every minute counts. From managing bookings to responding to reviews, it’s easy to feel stretched thin.  
 
So, how can ResDiary Evo help?

ResDiary Evo lightens the load by automating the tasks that usually eat into your day. With smart guest tagging, predictive no-show alerts, and AI-generated review summaries, Evo turns admin into automation. You’ll spend less time on repetitive tasks and more time focusing on what matters: delivering great service and growing your business. It’s like having an extra pair of hands, powered by AI. 

Multi-Site Managers 

Managing multiple venues means juggling performance, consistency, and issue resolution across locations. Staying ahead of service challenges while maintaining standards can be a daily struggle. 

So, how can ResDiary Evo help?

ResDiary Evo gives you real-time visibility across all your sites. With instant alerts for service disruptions and performance comparisons at your fingertips, you can act fast and stay proactive. Whether it’s a spike in no-shows or a slowdown in turn times, Evo helps you respond before it impacts your guests or your brand. 

 

Enterprise Ops & Marketing Leaders 

In large hospitality groups, data is everywhere, but insights aren’t always easy to find. You need clarity across venues, consistency in guest experiences, and tools that support strategic growth. 

So, how can ResDiary Evo help?

ResDiary Evo centralises your data and delivers intelligence that’s ready to act on. From enriched guest profiles and campaign insights to cross-site performance tracking, ResDiary Evo helps you make confident decisions without switching platforms or sifting through endless reports. It’s enterprise-grade intelligence, simplified. 

Ready to evolve your reservations and enter the era of the AI booking system?

ResDiary Evo is already helping hospitality operators save time, cut costs, and boost guest satisfaction. Whether you're looking to streamline operations or elevate the guest experience, ResDiary Evo is your partner in smarter hospitality. 

Let ResDiary Evo power your next step. Start with what you need now, and scale as you grow. 

Book a demo today!