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About the Integration
A seamless booking experience for your guests.
The Guestline and Resdiary integration is a two-way integration, which allows the systems to transfer information, allowing bookings to be created, edited, and cancelled from within the platform. Clever channel management allows you to control and report on bookings coming through the integration.
- The enhanced integration now enables your front desk staff to elevate the guest experience, by providing table reservations and seamlessly integrating restaurant bookings and additional services into the overall booking process for your hotel.
- The process for your guests to easily make and manage their restaurant bookings before and during their stay has been simplified, via the Guest self-service portal.
What else can be done using the Guest self-service portal?
An end to end guest experience.
- Modify room type, rate plan, and dates
- Upgrade room or rate
- Add extras to the reservation, such as breakfast or parking
- Pre-arrival check-in and digital registration to speed up check-in
- In-stay balance check, settle balance (including invoice creation), and check-out on day of departure
Case Study: Hotel Folk
See both systems in action.
Since installing the Direct Booking Manager on all of The Hotel Folk hotel websites (in addition to the group website), sales revenue (from rooms and packages) increased by 30% in the first 6 months and accommodation sales have increased by c.4.5% YOY. 2/3 of bookings are coming direct due to the platform being simple and easy to use [from a guest perspective]. The systems are more efficient and automated, staff are doing less manual admin which allow them to spend more time in front of guests and by running the same PMS, EPoS systems and tills across the group, the group has the option of seamlessly moving staff across the hotels if required.
"The main benefit of using Guestline is that hospitality in hotels is right at the centre of that, and that of course is right at the centre of my business. So having a piece of IT that actually is able to function across all of the departments to do everything that we need it to do, is why we choose to partner with Guestline." David Scott, CEO
Excited about what you're seeing?
Well, here's some fantastic news - there are now no integration set up fees between ResDiary and Guestline. Discover why over 3,000 independent hotels selected Guestline as their property management system. and how a Guestline and ResDiary integration can transform your food and beverage operations.