The Journey ecommerce platform helps hotels,spas and resorts sell more online.

Journey Logo - Black (6)
Ecommerce platform integration summary:

Previously known as onejourney, Journey’s ecommerce platform for hotels is proven to drive more direct online bookings, boost revenue and maximise transaction value. Booking rooms is just the start. Our ecommerce platform gives your guests everything they want in one basket. Boosting bookings and increasing your guests’ ancillary spend - all the while simplifying the experience for both you and your guests.

1 The all-in-one ecommerce platform for hotels: Your hotel made ‘shoppable’. Sell real-time inventory of all your products and services online and offer upsell opportunities to increase your average order value.

2 Revolutionise the online guest experience : Guests can book and buy rooms, place table reservations, book spa treatments, add upgrades and extras, and curate a wide range of experiences - all in the same transaction. 

3 Seamless booking experience: Transform direct bookings. Streamline your operations and reduce costs. Less lengthy calls, increase sales and drive revenue.

Key Info

  • The Journey ecommerce platform fully integrates with ResDiary to allow hotel guests to include table reservations as part of their stay in one basket and transaction/order.
  • Over 150 luxury hotel customers across the UK and Ireland


Journey Ecommerce Platform Integration Features

Seamless integration: Our two-way integration means you can offer your guests a smooth online checkout experience without making changes to your current operations.

Personalised to your brand: With logo, colours and fonts to match your brand, the ecommerce platform acts as an extension of your hotel's website.

Intelligent reporting: Real-time data dashboards. Manage inventory, monitor sales, and keep track of key buying trends from one central location.

Specialised support: We make sure you get the most from your platform. From onboarding to on-going support, our team is dedicated to your success and commercial return.


Will I sell more using the ecommerce platform

Yes, by giving guests the ability to reserve tables while booking their hotel room, spa, and other activities will increase bookings in your restaurants and provide better yield planning.

Will I save money by using the ecommerce platform?

Yes,  the ecommerce platform will reduce your operational overheads as call volumes decrease and will also increase direct bookings which will reduce the level of commissions that you may currently be paying to third parties.

How long will setup take on the ecommerce platform?

It will take approximately 6-8 weeks from the approval of the contract to getting you live. However, if a hotel is already using  the ecommerce platform then activating the tables module can be done in a matter of days.