ResDiary vs OpenTable

ResDiary users benefit from a complimentary, integrated email marketing solution, enabling you to effortlessly manage your customer database, send SMS messages, and monitor results. This will enhance your restaurant's efficiency and lessen the reliance on external marketing services. Additionally, the integration of ResDiary grants you access to Dish Cult, ResDiary's customer-facing booking platform known for outstanding restaurant recommendations.

Moreover, ResDiary's marketing tool offers access to over 30 comprehensive reports, covering booking, marketing, and revenue insights.

With ResDiary, you don't have to pay any booking commission from your website or third-party apps, like Google Search and Maps. This allows diners to reserve where they are searching for you and helps you save on booking costs. By linking ResDiary with your restaurant's Facebook and Instagram pages, you can connect it to your Dish Cult listing, ResDiary's exclusive diner-facing platform, to streamline the booking process for both your restaurant and your customers.

OpenTable provides three distinct plans, each with its own set of additional fees. The Basic plan entails a $1.50 fee for network cover and a $0.25 fee for booking widget cover. For those preferring a flat rate, there is an option to pay $49 USD per month along with a 2% service fee on takeout and experience reservations. The Core plan features a $1 fee for network cover and a 2% service fee on takeout and experience reservations. The Pro plan carries the same fees as the Core plan.

With ResDiary's W8List, you can identify customers waiting for a table at your restaurant, filter the waiting list by table size, and alert customers when their table is ready. This feature ensures that your restaurant's tables are never double-booked, seating guests promptly to improve overall customer service and making sure no walk-in customers miss the chance to be seated. This eliminates the problem of guessing and quoting inaccurate wait times.

ResDiary's event management feature offers users a single system to handle all events, enquiries, bookings, and pre-orders. This enables you to take, track, and manage large-party bookings online, forecast expected spend, send automated confirmation emails, monitor enquiry status, and easily filter different events, whether private or corporate.

OpenTable allows restaurants to handle their waitlist effectively, ensuring a positive guest experience by removing the necessity for long waits. The Online Waitlist feature provides real-time updates on estimated wait times and alerts guests when their table is ready.

ResDiary boasts over 60 tech integrations, collaborating with various technologies and businesses to enhance guest experiences and streamline venue operations. Key integrations include Stripe, Google, Oracle Hospitality, Bepoz, and more.

OpenTable provides integrations with numerous systems and platforms to assist restaurants and hospitality businesses in enhancing customer experience and optimising operations. Below is a detailed comparison of integrations.

View a full list of ResDiary's integrations here.

ResDiary provides a commission-free model, enabling restaurants and hospitality venues to accept unlimited online bookings without incurring any commission charges. Below is a comparison of the pricing plans between ResDiary and OpenTable.