Join experts from ResDiary and Access EPoS to explore how you can enhance your customer journey by integrating these two powerful systems in your business.
Every day we all rely on a variety of systems, software, and technology to run our hospitality businesses. The key to success lies in seamless data sharing and automated processes, rather than manual ones, especially when it comes to creating memorable experiences for your customers.
New Technology and the adoption of it exploded during the pandemic, particularly for the hospitality industry, but now four years later, we are wondering how effective all those systems are. Are they seamlessly gathering and sharing data back and forth? Are they helping you get to know your customers better, improve service, carry out reporting, and create a memorable experience that will go on to encourage loyalty or repeat bookings? ResDiary's Beyond the Booking report 2024 found that offering a great experience is vital - with 62% of diners surveyed stating that they would chose a restaurant based on the experience they would receive. So creating that experience, and having the right tech to help, is more important than ever.
In this episode of our Beyond the Booking webinar series we explore how you can deliver that customer experience with ResDiary and Access EPoS. We look at the whole journey your customer goes on, from booking, to in-service, and post visit and uncover how the learnings from your systems can help you deliver when it matters most.
Our host, Gary Hall, is joined by:
In the video Gary and our panel of experts discuss all things around the customer experience, from pre-booking and in-service, to post visit and repeat bookings. Some of the key questions they aim to answer are: