Delivering an unforgettable customer experience
In this episode of the Beyond the Booking webinar series, we'll explore how to enhance your customer journey with ResDiary and Access EPoS.
In this episode...
- We have two guests joining us:
- Thomas Knibb, Account Manager for Access Hospitality
- Harry Fox, ResDiary Sales Consultant.
- They are joined by our host, Gary Hall, to share their expertise on using tech to ehance your customer's experience.
- We will cover how Booking and EPoS tech work in tandem from the point of booking, in-service, and post visit to delight your customers at every step of their journey.
- We will then examine how data gathered throughout your customer journey can lead you to happier, more profitable customers, who keep coming back again and again.
Episode 1.
No-Shows: How to stop them
Hosted by Gary Hall, we are thrilled to have Stephen Phillips, the Operations Director of Marugame, and John Rooney, a ResDiary Sales Consultant, join us as special guests. Together, we will explore the detrimental effects of no-show diners on venues and discuss effective strategies to minimise their impact.
Episode 2
Navigating the Staffing Crisis
In this episode of The Beyond the Booking Webinar series we explore how Acess RotaReady and ResDiary work together to drive efficiencies in staff scheduling, and profit.