Restaurant guests expect more than just great food. They want speed, accuracy, and personalisation at every touchpoint. But many operators are still juggling multiple systems, missing upsell opportunities and spending hours on admin.
So, it’s time to look at real data, practical solutions and how ResDiary’s AI booking management tools can support businesses to take the next step towards smarter, more profitable service.
Many operators still rely on disconnected systems for reservations, payments, marketing and more. These disjointed and manual processes lead to errors and missed opportunities, while inconsistent data makes it harder to forecast demand or personalise service.
Here’s what data from Access Hospitality’s 2025 AI in Hospitality Report tells us:
It’s clear that the current way businesses are using hospitality tech isn’t working. The solution? AI-enhance tools.
51% of UK hospitality businesses believe that AI search tools will reshape the industry in 2025 and beyond, with their top expectations being better decision making and improved customer experience and service quality.
It's not just operators who want to level up their tech, consumer expectations are rapidly growing and they increasingly see technology as the key to delivering that 5* experience .
Today’s diners expect more than just great food - it's all about the end-to-end journey, with everything from booking tech to in-venue service to post-visit follow-up impacting their opinion. In fact, 53% of guests say tech improves their overall experience, while 35% believe AI could enhance speed and reduce mistakes. Among frequent visitors to hospitality venues, 76% are comfortable with AI tailoring their experience to their preferences.
With instant access now the norm across industries like retail and travel, guests expect the same seamless, responsive service in hospitality. Restaurants that embrace smart tech are better positioned to meet these expectations and build lasting loyalty.
AI reservation systems, like ResDiary Evo, go beyond basic table bookings. They help operators run a smarter, more efficient operation by automating tasks, integrating systems, and using data to drive better outcomes.
All those traditional booking system barriers that were holding you back? Gone.
AI booking tools can help restaurants streamline operations, personalise service and improve booking performance. Here’s how:
AI booking tools don’t just save you time, they help you make more money and improve guest engagement at every stage of the customer journey.
By understanding guest behaviour and predicting demand, you can implement streamlined measures into your processes and make smarter decisions that drive revenue.
ResDiary Evo transforms every booking moment into intelligence and revenue.
It captures enquiries instantly, sends alerts that matter and transforms booking data
into actionable insights that prevent revenue loss and turn every decision into profit.
Before using AI tech? Managers struggle with clunky reporting, missed opportunities, and a desktop prison where they end up stuck with tiresome admin instead of being out on the floor.
After using AI tech? A dynamic decision engine where covers, revenue, and cancellations are all available in an instant. Manage your operations from anywhere and unlock all potential revenue.
Book a demo today and discover the smarter way to manage reservations.