Why this Iconic Venue Returned to ResDiary

Why this Iconic Venue Returned to ResDiary
Having been with ResDiary since 2015, Kent Nhan, the co-founder of iconic Canberra restaurant, XO, recently tried a different table management system before promptly returning to ResDiary.

Key reasons for his prompt return were cited as being ResDiary's versatility, user-friendly nature, and strong customer support. Over the years, he says ResDiary has never let him down.

About XO - Canberra - Innovative South East Asian 

Patrons are attracted to XO because of their interpretation of South East Asian classics, and their commitment to flavours that aren’t tamed or misrepresented.

Resdiary is Powerful, Flexible and Focused

“With ResDiary, you can do it all,” Nhan says.

“We’re able to advertise events, close out idle service times and create different segments to promote that we’re only offering a product or service at that moment in time. There’s an opportunity to concentrate on what you really want it to do,” Nhan says.

You can also tailor the diary to your business. For example, if the menu is divided between snacks, lunch and dinner, with some platforms you can’t have those definitive services and specific time slots. It’s too complicated, but you can do this easily with ResDiary, he added.

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Customer Support Provide A “Genuine Partnership”

 Nhan says that ResDiary’s customer service team is also a key point of attraction.

“They’ve helped us create custom diaries that best suit our venue, and they understand us as humans and operators,” he says.

“It’s a real, genuine partnership between us and ResDiary. The service relationship and the versatility of the platform are what sets ResDiary apart from other reservation systems”

“Unlike other systems, all of our staff have no issue using ResDiary.”

Data Driven Decisions

XO almost-exclusively takes bookings through the ResDiary widget on the website. Nhan says that they collect and use booking data for a variety of purposes.

“The data is not so much about spending habits, but about the demographics of people, including where they live, how far they travelled and other data that help us identify changes and trends in patronage. This data enables us to socialise with customers, communicate with them regarding the next event and promote bookings through ResDiary in the future,” he says.

“It also enables us to connect with our customers, and has made life easier for us, particularly engaging and re-engaging with our customer base coming in and out of lockdowns.”

For each booking, XO takes credit card details in advance, and they have the option of charging for no-shows. This, Nhan says, provides a commitment that the patron will honour the booking.

Standout Table Management

Nhan says that the ability to chop and change table joins and move tables around is “one of the best things that ResDiary has over other reservation systems.”

“It saves us so much time, because with other systems table movement isn’t as smooth,” he says, describing them as inefficient.

“You can lose track of where you’re up to. But, with ResDiary, you can simply swap and go, and staff can continue with service,” he says.

Always Accessible

Nhan says that ResDiary’s accessibility is another appealing feature.

“Everything is digitised, which is a plus over pen and paper diaries as no one can read handwriting, and it works when you sleep. Everyone can see what’s happening in real time and can communicate and move tables around accordingly,” he says.

Highly Recommended

“I’d definitely recommend ResDiary to others and, in fact, I have recently recommended ResDiary to a new restaurant that opened in Canberra [that was] looking to ensure they had the best infrastructure in place from day one,” Nhan says.

Find out how ResDiary can help you keep your venue in full swing. Book a personalised demo with our team.

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Disclaimer: This guide is general in nature and does not take into account your individual circumstances. Before acting on any information, you should consider whether this is right for your business.